REFUND POLICY

AN OVERVIEW

Oct Solutions, Inc. has always been prompt and responsive enough towards refunds requests with its customer friendly, flexible and healthy Refund Policy that entitles our customers to get a refund from us as per our below mentioned Refund Policy.



REFUND AND CANCELLATION OF SERVICES

You may cancel the Services at any time by providing Oct Solutions, Inc. with a notice of your intent to cancel your services by sending a mail to billing@octsolutions.com .
You acknowledge that the cancellation will be effective from the beginning of the next month after you provide notification to Oct Solutions, Inc. via e-mail.

Oct Solutions, Inc. will provide you with email confirmation of both your request to cancel Services and the actual cancellation of Services.
If you do not receive a confirmation of your request to cancel after sending an email or if you do not receive a confirmation of Service cancellation, you must notify Oct Solutions, Inc. by sending an email to billing@octsolutions.com or contacting Oct Solutions, Inc. Customer Care by telephone.



1.1 Refund : "We Never Say No To Refund"

You will receive refund or partial refund or any credits for any charges already billed to your account in proportion to the amount of time left in your consulting subscription period. The time left in your account would be calculated to the nearest month left in your service period. For example if you have a 1 year consultingsubscription and you chose to cancel the subscription in the third month of service you would receive a refund for the nine months left in your service. A minimum of $99.99 would be deducted from each consulting subscription at the time of cancellation. For this you would be required to send a mail to billing@octsolutions.com stating your name, details of the plan and the reason for seeking a refund. We would revert to you within 3 business days on details of your refund.

There would be no refunds for incident based consulting plans if at least one of your IT related issues was successfully resolved through our engineers consultation and the resolution was confirmed by you via email or phone.



1.2 Money Back Guarantee:

(i) Customers are entitled to receive 100% money back in case of "No Resolution after consultation", that can be claimed within 30 days from the date of purchase.



1.3 Disputes & Chargebacks:

Oct Solutions, Inc. believes in maintaining a healthy and flexible refund policy, Hence we always encourage our customers to approach us first to get it solved rather than disputing through their card issuer or banks. In case of any billing discrepancy or disputes pertaining to payments, Please call our billing department @ 1800 690 8897 or send an email to billing@octsolutions.com


Please Note: In case you have availed our services and still file a charge-back, your account would become ineligible to receive a refund from us and there may be certain penalty would be levied to you.

1.4 Refund Eligibility:

Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.



1.5 Cancellation Process:

You may terminate or cancel the Services by giving Oct Solutions written notice via Cancellation form provided. In such event: (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and (ii) Oct Solutions may, in our sole discretion, refund all pre-paid fees for basic hosting services for the full months remaining after the effectiveness of such cancellation (i.e. no partial month fees shall be refunded) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this Agreement.

For further queries and concerns about our Refund Policy, Do write us at billing@octsolutions.com or reach us @ 1877 470 7678

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